Scaled Customer Success Manager

As a Scaled Customer Success Manager at Dropbox, you will drive adoption, value realization, and renewal readiness across a portfolio of mid-market and small business managed customers. You will use customer and product signals to identify where engagement can have the greatest impact, then deliver timely, relevant experiences through targeted campaigns, group programs, digital touchpoints, and selective personalized outreach. The role involves connecting the Programmatic and Digital Customer Success team with the Renewals Desk for scaled segment accounts, ensuring customer health and renewal-readiness actions while identifying growth opportunities for Sales.