Customer Success Manager, Senior Manager

A Senior Customer Success Manager at Duck Creek Technologies acts as the primary trusted advisor for medium-to-large insurance clients, managing their entire lifecycle from contract renewal to product expansion. The role involves driving revenue growth, ensuring customer adoption of SaaS platforms, and collaborating with internal teams and external partners to resolve issues and maximize value. This position requires deep technical knowledge of the software delivery lifecycle and the ability to mentor junior team members while navigating complex stakeholder relationships.