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Customer Success Manager at Nory - ApplyBlast

Customer Success Manager

Nory

12 days ago

3.4 on Glassdoor

New York, New York, United States

Hybrid

Full Time

Medior

0 applicants

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About this role

The Customer Success Manager will own a growing book of SMB and mid-market restaurant groups, driving renewals, expansions, and long-term account growth. This role involves building success plans, partnering with onboarding teams, and acting as the primary point of contact to ensure customers achieve measurable value from the Nory platform. The position requires a data-driven approach to monitor customer health, identify upsell opportunities, and refine engagement processes.

Responsibilities

Own renewals and expansion across a book of SMB and mid-market restaurant groups
Build success plans tied to customer goals and demonstrate measurable value
Partner with onboarding teams to convert pilots into full rollouts and manage customer health

Skills

About Nory

nory.ai

Headquarters

London, England, United Kingdom

Company Size

51-200 employees

Founded

2021

View Profile

Nory is an AI-driven restaurant management software designed to revolutionize the restaurant industry by streamlining operations and enhancing decision-making. The platform integrates various management features, including workforce management, inventory control, and payroll processing, all aimed at boosting profitability and operational efficiency. Restaurant owners benefit from real-time data analytics and predictive insights, enabling them to reduce costs, cut waste, and improve overall performance. With a focus on assisting both independent brands and multi-location enterprises, Nory helps clients achieve significant operational transformations, making it a vital tool for those in the hospitality sector.