Customer Success Manager Tech Touch
Encora(20 days ago)
About this role
A Customer Success Manager Tech Touch at Encora manages customer relationships in a technology-driven (SaaS) environment to ensure customers realize ongoing value and achieve adoption goals. The role partners with cross-functional teams to align solutions with customer business objectives and supports the customer lifecycle to drive retention and growth.
Required Skills
- Customer Relationships
- Consultative Approach
- Data Analysis
- Salesforce
- Onboarding
- Lifecycle Management
- Communication
- Time Management
- Cross-Functional
- IT Security
About Encora
encora.comAmazon CloudFront is a fast, globally distributed content delivery network (CDN) from Amazon Web Services that securely delivers data, videos, applications, and APIs to end users with low latency. It caches content at edge locations worldwide and integrates tightly with other AWS services (S3, EC2, Lambda@Edge, API Gateway) to accelerate both static and dynamic delivery. CloudFront includes built-in security features such as DDoS mitigation, SSL/TLS, and AWS WAF integration, plus configurable caching, streaming, and real-time metrics. Organizations use it to improve performance, reduce origin load and costs, and deliver reliable, scalable experiences to global audiences.
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