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Customer Success Team Lead (Tech Touch) at KnowBe4 - ApplyBlast

Customer Success Team Lead (Tech Touch)

KnowBe4

1 month ago

3.6 on Glassdoor

São Paulo, São Paulo, Brazil

Hybrid

Full Time

Manager

0 applicants

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About this role

The Customer Success Team Lead (Tech Touch) manages a team of Customer Success Managers focused on building strong customer relationships and maximizing lifetime value within a SaaS portfolio. This role involves driving performance to meet onboarding, renewal, and revenue targets while ensuring exceptional customer experiences and adherence to prescribed engagement models. The position requires developing high-performing teams, managing customer health, and serving as an executive-level escalation point for customer issues.

Responsibilities

Manage daily, weekly, monthly, and quarterly production for Customer Success teams
Develop and execute playbooks to drive customer adoption, retention, and satisfaction
Serve as executive escalation point and assist with customer renewals and negotiations

Skills

About KnowBe4

knowbe4.com

Headquarters

Clearwater, Florida, United States

Company Size

1001-5000 employees

Founded

2010

View Profile

KnowBe4 is a cybersecurity platform that helps organizations reduce human risk and secure AI agents through security awareness training, email and collaboration security, and AI-powered defense. Its end-to-end platform includes simulated phishing, real-time coaching, compliance training, inbound/outbound email security, incident response, and an Agent Risk Manager for AI agent security. Trusted by over 70,000 organizations globally, KnowBe4 is a Gartner Magic Quadrant Leader for Email Security and leverages 15+ years of behavior data to protect the modern digital workforce.