Customer Success Manager (UK)
SuccessKPI Inc.(9 days ago)
About this role
SuccessKPI is a rapidly growing analytics company specializing in AI-rich SaaS analytics and automation for contact centers. They focus on providing tools that enhance customer experience by simplifying complex contact center operations.
Required Skills
- Customer Success
- Analytics
- SaaS
- CRM
- Data Visualization
- Support
- Customer Management
- Communication
- Technical Support
About SuccessKPI Inc.
successkpi.comSuccessKPI is an AI-driven workforce engagement platform focused on customer service and contact centers. It combines conversation intelligence, automated quality assurance, coaching workflows, and performance analytics to improve agent productivity and customer satisfaction. The platform delivers real-time guidance and actionable insights so CX leaders can identify training needs, reduce handle times, and boost key operational KPIs. Enterprises and contact centers use SuccessKPI to scale coaching, monitor quality, and optimize workforce performance.
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