Customer Success Manager | UKI

Harrison.ai(1 month ago)

HybridFull TimeManager$147,212 - $192,984 (estimated)Customer & Commercial

About this role

The Customer Success Manager (CSM) at Harrison.ai is responsible for ensuring customers derive substantial clinical, operational, and financial value from the company's AI diagnostics solutions across the UK and Ireland. This role involves leading customer engagements, designing onboarding programs, and driving adoption by integrating AI into clinical workflows, as well as collaborating with internal teams to align products with customer objectives. The CSM will act as a trusted advisor, engage with stakeholders during the pre-sales and post-sales phases, and identify opportunities for expansion and upselling while maintaining strong customer relationships.

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Required Skills

Customer Engagement
Onboarding Programs
Change Management
Customer Workflows
Consultative Discovery
Success Criteria
Customer Success Plans
Clinical Engagement
Expansion Opportunities
Medical Imaging

+7 more

Qualifications

A degree (or equivalent experience) in Medical Imaging, Healthcare IT or a related clinical discipline.

About Harrison.ai

harrison.ai

Harrison.ai is a leading provider of AI-driven imaging solutions designed to enhance clinical decision-making and patient care. The company's comprehensive AI tools, specifically for chest X-rays and non-contrast head CT scans, help clinicians prioritize urgent cases and streamline workflows. With over 3,500 clinicians using their technology across more than 1,000 healthcare sites globally, Harrison.ai is committed to raising the standard of medical imaging and addressing the challenges of healthcare capacity. The organization is focused on operational efficiency and improved outcomes for patients through innovative AI applications.