Principal Customer Success Manager, Enterprise

Stripe

3 months ago

3.7 on Glassdoor

Seattle, WA

Hybrid

Full Time

Senior

2 applicants

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About this role

Stripe is hiring an experienced Enterprise Customer Success Manager to own the post-sales lifecycle for large customers and help them realize maximum value from Stripe’s platform. The role focuses on driving customer retention, adoption, and expansion while delivering strategic insights and thought leadership. The CSM will act as a trusted advisor, partner closely with sales and technical teams, and advocate customer needs across the company.

Skills

About Stripe

stripe.com

Stripe is a financial infrastructure platform that provides a suite of APIs and tools to power online and in-person payments and commerce for internet businesses of all sizes. Its product set includes payment processing, billing and subscriptions, marketplace payouts, fraud prevention, card issuing, tax and reporting, and global payment method and currency support. Developers and companies choose Stripe for its clean APIs, extensive documentation, and integrated compliance and developer tooling. Stripe also offers advanced capabilities — including AI-driven features, treasury and embedded-finance tools — to help businesses scale and grow revenue.