Customer Success Manager

Kiddom(1 month ago)

HybridFull TimeMedior$72,437 - $96,983 (estimated)Customer Success

About this role

The Customer Success Manager at Kiddom partners with K-12 schools and districts to ensure successful onboarding, implementation, and ongoing use of Kiddom’s educational platform. The role focuses on helping teachers and administrators maximize value from high-quality instructional materials and data insights within the product. This position reports to the Customer Success Leader and includes approximately 30% travel to support district initiatives and professional learning. The job is based in Virginia and supports Kiddom’s mission of improving education equitably.

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Required Skills

Customer Relationship Management
Onboarding Management
Implementation Management
Account Management
Project Management
SaaS Administration
Data Analysis
Customer Training
Cross Functional Collaboration
Stakeholder Management

+10 more

Qualifications

BA or BS degree or higher

About Kiddom

kiddom.co

Kiddom is a digital curriculum platform for K–12 that combines personalized, high‑quality curriculum with instructional tools, classroom analytics, and AI. The platform gives teachers lesson‑planning, assignment and assessment workflows and personalization features to tailor instruction to individual students. Administrators and coaches can access analytics and reporting to monitor progress and drive data‑informed decisions. Kiddom positions itself as a "learning intelligence" technology to help schools scale personalized, standards‑aligned instruction.