Customer Success Manager

Orchard(3 months ago)

HybridFull TimeManager$115,000 - $145,000Operations

About this role

A Customer Success Manager at Orchard Robotics is responsible for supporting and ensuring the successful implementation of AI-powered agricultural technology for farms, focusing on customer training and satisfaction. This role involves onboarding new farms, conducting regular check-ins, addressing customer issues, and collaborating with sales and engineering teams to enhance the product experience. The position requires excellent communication skills, organization, and the ability to navigate fast-paced and evolving challenges while traveling to customer locations in California and Washington.

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Required Skills

Customer Support
Onboarding
Implementation
Training Procedures
Relationship Development
Check-ins
Communication Skills
Complex Problem Solving
Organizational Abilities
ERP Systems

+4 more

About Orchard

orchard-robotics.com

Orchard is revolutionizing agriculture with its advanced AI technology, aiming to secure America's food supply by automating farms through their innovative AI Farmer solutions. Their flagship product, the FruitScope system, comprises an AI-powered camera system designed to gather precise data on crops, enhancing decision-making for farmers and promoting efficiency and sustainability. Additionally, Orchard's software suite integrates seamlessly with farm operations, allowing farmers to leverage data for optimal management and productivity. By focusing on automating farm processes, Orchard is committed to creating the future of farming—efficient, profitable, and data-driven.