EOI - Perth Customer Success Manager, Account Manager

CorePlan(28 days ago)

HybridFull TimeManager$130,869 - $171,008 (estimated)Customer Success

About this role

The Customer Success Manager at CorePlan is responsible for ensuring post-implementation success for a portfolio of accounts using their SaaS drilling management platform. Key responsibilities include overseeing account health, coordinating customer check-ins, and collaborating with Product, Sales, and other teams to enhance customer experience and drive outcomes. The role requires at least 3 years of experience in Customer Success or project management, strong communication skills, and familiarity with complex software products, ideally within the mining industry.

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Required Skills

Customer Success
Project Management
SaaS Experience
Account Management
Communication Skills
Stakeholder Management
Problem Solving
CRM Tools
Implementation
Customer Check-Ins

+5 more

Qualifications

Bachelor’s degree in Business, Computer Science, Engineering or similar (preferred)

About CorePlan

www.coreplan.io

CorePlan is a cutting-edge drilling management platform designed specifically for mining and exploration companies. By transitioning operations from traditional pen-and-paper methods to a cloud-based solution, CorePlan enables users to streamline drill program operations, enhance safety compliance, and optimize rig management. With features that support drill planning, digital plods, and comprehensive data reporting, CorePlan empowers teams to gain real-time visibility and control over their drilling activities, ultimately leading to improved efficiency and cost management.