Customer Success Manager
Harvard Business Review(3 months ago)
About this role
The Customer Success Manager (Europe) at Harvard Business Publishing supports educators, administrators, and institutional stakeholders across Europe and the Middle East to ensure successful adoption and sustained use of Harvard Business Impact products. The role serves as a regional advisor and partner to Sales, focused on driving customer outcomes, growth, and long-term loyalty. It requires deep product knowledge, customer advocacy, and operational excellence.
Required Skills
- Customer Success
- Onboarding
- Training
- Project Management
- LMS Integration
- LTI Integration
- Salesforce
- Zendesk
- Tableau
- Presentation Skills
+2 more
About Harvard Business Review
hbr.orgFind new ideas and classic advice on strategy, innovation and leadership, for global leaders from the world's best business and management experts.
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