Customer Success Manager

dLocal(1 year ago)

RemoteFull TimeManager$137,095 - $179,098 (estimated)Customer Success

About this role

A Customer Success Manager at dLocal works within a remote-first fintech that enables global merchants to collect payments across emerging markets. The role represents dLocal’s customer-facing function, supporting merchant adoption and ensuring customer satisfaction while contributing to a global, cross-functional team. The position is part of a diverse company focused on scaling payments in 40 countries and offers flexible remote work and development benefits.

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Required Skills

Communication
Listening
Self-Motivation
Problem-Solving
Multitasking
English
Customer Success
Excel
Payments
Project Management

+3 more

About dLocal

dlocal.com

dLocal is a fintech payments platform that simplifies cross-border payments in emerging markets, enabling businesses to accept local payment methods and make payouts across multiple countries. Through a single integration, it connects merchants to local currencies, banking rails and popular regional payment options while handling settlement, FX, compliance, and fraud prevention. The service targets companies expanding into high‑growth markets, offering secure, scalable transaction processing and local collection and disbursement capabilities.