Senior Director, Merchant Success

ShipBob, Inc.(1 month ago)

RemoteFull TimeDirector$164,424 - $219,591 (estimated)Merchant Success

About this role

The Senior Director, Merchant Success will lead a team of supply chain and success experts serving Enterprise and Upper Mid-Market merchants to drive long-term value and operational excellence. This role focuses on scaling a consultative, post-sale organization that improves engagement, adoption, retention, and customer advocacy. The position partners with senior leadership and cross-functional teams to shape global operating models and reports to the VP, Merchant Success.

View Original Listing

Required Skills

Team Leadership
Strategy
Coaching
Customer Success
Account Management
Metrics Monitoring
Process Building
Collaboration
Escalation Management
Stakeholder Engagement

+1 more

About ShipBob, Inc.

shipbob.com

ShipBob is a technology-driven third-party logistics (3PL) provider that offers warehousing, inventory management, and order fulfillment for e-commerce and omnichannel brands. It runs a distributed network of fulfillment centers across the U.S. and internationally and pairs physical logistics with cloud-based software for inventory tracking, order routing, shipping optimization, returns, and value‑added services like kitting and custom packaging. ShipBob integrates with major ecommerce platforms and marketplaces and exposes APIs and analytics so merchants get real-time visibility and control. Merchants use ShipBob to shorten delivery times, lower fulfillment costs, and scale logistics without building their own operations.