Customer Success Manager

PTC(4 months ago)

HybridFull TimeMedior$98,528 - $130,794 (estimated)Customer Success

About this role

The Customer Success Manager at PTC is responsible for ensuring customers achieve their desired outcomes using PTC’s software solutions. The role focuses on driving customer satisfaction, retention, and account growth while serving as the primary customer contact and advocate within the company. It involves collaborating with cross-functional teams to maximize customer value and long-term success.

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Required Skills

Customer Onboarding
Training
Relationship Management
Customer Advocacy
Value Realization
Proactive Support
Renewals
Upselling
Reporting
CRM

Qualifications

Master's Degree in Business, Engineering, or Computer Science
Customer Success Certification (Preferred)

About PTC

ptc.com

PTC accelerates digital transformation with a new generation of technology that powers the ways you engineer, manufacture, and service your physical products.

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