Customer Success Manager
LogRocket(18 days ago)
About this role
Customer Success Manager at LogRocket responsible for ensuring customers realize value from LogRocket’s web session replay and monitoring platform. The role focuses on driving adoption, retention, and expansion across a book of customers while partnering closely with product, sales, and support. Based in Boston or NYC with flexible working arrangements and potential visa sponsorship.
Required Skills
- Customer Success
- Onboarding
- Account Management
- Retention
- Upsell
- Stakeholder Management
- Cross-Functional Collaboration
- Product Advocacy
- Communication
- Program Management
+2 more
About LogRocket
logrocket.comLogRocket is a frontend observability platform that records user sessions (session replay) and captures console logs, network requests, errors, and performance metrics so teams can reproduce and diagnose issues. It combines product analytics, error tracking, and logging to give developers and product teams real-user context for bugs and UX problems. LogRocket integrates with common developer and issue-tracking tools to tie replays to workflows and help prioritize fixes. Teams use it to accelerate debugging, improve user experience, and make data-driven product decisions.
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