Customer Success Manager

Box(19 days ago)

RemoteFull TimeSenior$60,000 - $90,000Customer Success

About this role

This position involves managing customer relationships, promoting product utilization, and enhancing customer satisfaction for a leading cloud content management company in Japan. The role focuses on ensuring customer retention and understanding their needs to drive digital transformation initiatives.

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Required Skills

Customer Relationship
Account Management
SaaS
Product Knowledge
Change Management
Customer Success
Strategic Planning
Business Needs
Client Communication
Feedback

About Box

box.com

Box is a cloud content management and file-sharing platform that helps organizations securely store, manage, and collaborate on files across devices and teams. It provides secure file sharing, content lifecycle and workflow automation, metadata/search, e-signature and analytics, and enterprise-grade security and compliance controls (encryption, DLP, CASB, SOC/ISO/HIPAA support). Box integrates with major productivity and business apps (Microsoft 365, Google Workspace, Salesforce, Slack), and exposes APIs and developer tools so companies can build custom apps and embed secure content services into their workflows. Companies choose Box for centralized governance, scalable cloud storage, and secure collaboration across distributed workforces.

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