Customer Success Manager
Kota(5 days ago)
About this role
Kota is hiring its first Customer Success Manager to oversee post-onboarding success for SMB and mid-market customers across UK & Ireland. The role involves managing customer retention, growth, and satisfaction, while helping to shape the customer success processes as the company scales.
Required Skills
- Customer Success
- Account Management
- Renewals
- Upselling
- Cross-sell
- Forecasting
- Relationship Building
- Customer Feedback
- SaaS
- Benefits
About Kota
www.kota.ioKota is an innovative platform designed to streamline the entire employee benefits journey, replacing traditional tools, brokers, and inefficient processes. With a focus on insurance, retirement, and flexible benefits, Kota aims to empower modern teams by providing a comprehensive solution that caters to their unique needs. The platform's user-friendly interface and centralized management system make it easy for companies to enhance their employee benefits offerings and improve workforce satisfaction.
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