Customer Success Manager
Redis(21 days ago)
About this role
Redis is hiring a Senior Customer Success Manager to support customers across the Americas using its real-time data platform and Redis Enterprise. The role focuses on owning post-sale customer relationships, acting as a trusted advisor to align Redis solutions with customer business goals, and driving long-term satisfaction and retention in a remote-first environment.
Required Skills
- Customer Success
- Account Management
- Stakeholder Management
- Customer Onboarding
- Product Adoption
- Business Reviews
- Success Planning
- Renewals
- Retention
- Upsell
+16 more
About Redis
redis.ioRedis is a real-time data platform built on the high-performance, in‑memory Redis database that developers use to build blazing-fast apps. It includes open‑source Redis plus commercial offerings like Redis Enterprise and Redis Cloud, delivering caching, persistent key‑value storage, streams, pub/sub, search, JSON, graph and module extensions. The platform emphasizes low latency and high throughput with features for clustering, persistence, high availability and seamless scaling across cloud and on‑prem deployments. Enterprises and developers choose Redis for real‑time workloads, session stores, caching, leaderboards, analytics and other latency‑sensitive services.