Customer Success Manager

Formic(2 days ago)

Washington, DCOnsiteFull TimeMedior$100,000 - $130,000Customer Success

About this role

Formic is advancing American manufacturing by providing accessible automation solutions through a Robotics-as-a-Service model. The company focuses on integrating robotics, proprietary software, and support to help manufacturers improve efficiency and safety without large capital costs.

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Required Skills

Customer Relations
Operations
Project Management
Communication
Account Management

About Formic

formic.co

Formic delivers end-of-line robotic automation for case packing and palletizing as a full-service Robots‑as‑a‑Service (RaaS) solution so customers can deploy automation with no upfront CapEx. Its turnkey systems combine palletizers and case packers with software (Formic Production Intelligence), 24/7 monitoring, maintenance, and support to increase throughput, cut labor costs, and simplify scaling. Formic primarily serves food and consumer‑packaged‑goods manufacturers (snack foods, candy, dairy, nuts, etc.) and offers pricing, quoting, and implementation resources to help companies adopt automation quickly.

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