Customer Success Manager

Formic(2 days ago)

RemoteFull TimeJunior$100,000 - $130,000Customer Success

About this role

Formic is a company focused on making automation accessible to manufacturing businesses in America through a Robotics-as-a-Service model, combining industrial robotics, proprietary software, and full-service support. They are scaling rapidly and aim to reshape American manufacturing with innovative solutions and strong investor backing.

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Required Skills

Customer Success
Account Management
Client Services
Program Management
CRM
Communication
Relationship Building
Operational Discipline
Risk Management
Customer Workflow Tools

About Formic

formic.co

Formic delivers end-of-line robotic automation for case packing and palletizing as a full-service Robots‑as‑a‑Service (RaaS) solution so customers can deploy automation with no upfront CapEx. Its turnkey systems combine palletizers and case packers with software (Formic Production Intelligence), 24/7 monitoring, maintenance, and support to increase throughput, cut labor costs, and simplify scaling. Formic primarily serves food and consumer‑packaged‑goods manufacturers (snack foods, candy, dairy, nuts, etc.) and offers pricing, quoting, and implementation resources to help companies adopt automation quickly.

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