Customer Success Manager
Tive Careers
About this role
Tive is seeking a Customer Success Manager to oversee a high-volume portfolio of accounts, ensuring customer satisfaction, retention, and growth. The role involves managing onboarding, onboarding milestones, renewal processes, and collaboration across teams to optimize customer outcomes. The position emphasizes proactive engagement and data-driven decision-making in the SaaS and logistics space.
Skills
About Tive Careers
tive.comTive is a supply-chain visibility company that provides real-time tracking and sensor-driven monitoring for shipments across road, ocean, and air. Using single‑use and reusable GPS trackers plus a cloud platform and APIs, Tive delivers live location, temperature, humidity, shock, and chain-of-custody alerts and analytics. Customers—especially in pharma, perishables, and high‑value logistics—use Tive to prevent damage and loss, reduce claims, improve on‑time delivery, and optimize operations.
About Tive Careers
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Tive Careers.
Salary
$135k – $181k
per year