Customer Success Manager
Geotab(7 hours ago)
About this role
A Customer Success Manager at Geotab owns a portfolio of SMB customers and manages it as a book of business to drive measurable outcomes through value-based engagement and proactive guidance. The role focuses on maximizing net retention by ensuring a consistent, value-driven customer experience from onboarding through renewal and expansion while collaborating across Product, Sales, Support, and Operations.
Required Skills
- Customer Success
- Account Management
- Onboarding
- Renewals
- Upselling
- CRM
- Analytics
- Communication
- Negotiation
- Collaboration
+2 more
Qualifications
- Business Degree
About Geotab
geotab.comGeotab is a global telematics and fleet management company that provides a single platform for GPS tracking and total fleet optimization. Combining vehicle-mounted telematics hardware with cloud-based software, it delivers real-time location, vehicle diagnostics, driver safety and compliance tools, plus analytics for fuel, route and maintenance optimization. Thousands of fleets worldwide use Geotab’s data-driven insights, APIs and partner marketplace to automate operations, improve efficiency and support initiatives like electrification and sustainability.
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