Customer Success Manager
Productplan
About this role
A Customer Success Manager at ProductPlan is responsible for ensuring customers realize the full value of the company's software solutions through onboarding, support, and relationship management. The role focuses on driving customer satisfaction, product adoption, and renewal processes.
Skills
Qualifications
About Productplan
productplan.comProductPlan is a product roadmap platform that helps product teams at enterprises create, visualize, and share strategic roadmaps. It offers an intuitive drag-and-drop roadmap builder, templates and portfolio views for planning and prioritization, and features for publishing and stakeholder alignment. Built for collaboration and scale, ProductPlan integrates with development and communication tools (e.g., Jira, Azure DevOps, Slack) and provides access controls and enterprise-level administration. Teams use it to simplify planning, communicate strategy, and coordinate cross-functional execution.
About Productplan
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Productplan.
Salary
$70k – $80k
per year