Customer Success Manager
ClassPass(9 hours ago)
About this role
The Customer Success Manager at Mindbody is responsible for maximizing customer value through software adoption, engagement, and proactive support. They work with small and medium-sized accounts to ensure customer satisfaction, retention, and growth, fostering strong relationships and leveraging data to identify opportunities and mitigate risks.
Required Skills
- Customer Success
- SaaS
- Salesforce
- Gainsight
- Customer Engagement
- Data Analysis
- Account Management
- Churn Prevention
- Upselling
- Relationship Building
About ClassPass
playlist.comPlaylist is a technology company that powers the experiences economy by bringing together brands like Mindbody, ClassPass, and Booker into a single platform. It builds software and consumer-facing marketplaces that connect people to movement, mindfulness, and other wellness and experiential services. Its products help operators manage bookings, class discovery, memberships and business operations while enabling consumers to find and book experiences. Headquartered in San Luis Obispo, CA, Playlist frames its mission around building technology that makes wellness and meaningful experiences more accessible.
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