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Associate Customer Success Manager at TigerConnect - ApplyBlast

Associate Customer Success Manager

TigerConnect

5 months ago

3.6 on Glassdoor

Mexico City, Mexico

Hybrid

Full Time

Junior

0 applicants

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About this role

An Associate Customer Success Manager at TigerConnect supports the Customer Success team by managing sub-accounts for large enterprise customers and assisting mid-market portfolios. The role ensures customer retention, adoption, and satisfaction through regular check-ins, onboarding, and successful planning within a healthcare-focused SaaS environment. Candidates will collaborate with senior stakeholders to drive product value and mitigate churn risks.

Responsibilities

Serve as primary contact for enterprise sub-accounts and mid-sized customers
Conduct regular success meetings to understand goals and ensure satisfaction
Manage deliverables and prepare business value review materials for strategic accounts
Drive product adoption through onboarding and customized training resources
Identify underutilized features and recommend strategies to increase platform value

Skills

Qualifications

Bachelor’s degree in business, healthcare, communications, or a related field

About TigerConnect

tigerconnect.com

Headquarters

El Segundo, California, United States

Company Size

201-500 employees

Founded

2010

View Profile

TigerConnect is where healthcare communication & collaboration happens, patient communication thrives, and information is at your fingertips from anywhere.