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Customer Success Manager at Darktrace - ApplyBlast

Customer Success Manager

Darktrace

4 months ago

3.3 on Glassdoor

Munich, Germany

Hybrid

Full Time

Senior

0 applicants

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About this role

As a Customer Success Manager for Darktrace's DACH mid-market segment based in Munich, this role focuses on guiding customers through their journey to ensure rapid time-to-value and sustained success. The professional will manage high-volume accounts to drive platform adoption, retention, and growth while collaborating closely with technical engineers, sales teams, and renewal managers.

Responsibilities

Manage high-volume customer portfolios to drive adoption and retention
Own the customer journey from onboarding through contract renewal
Collaborate with technical teams to resolve complex escalations
Mitigate churn risks through strategic account planning and engagement
Build relationships with key stakeholders to identify upsell opportunities

Skills

About Darktrace

darktrace.com

Headquarters

Cambridge, England, United Kingdom

Company Size

1001-5000 employees

Founded

2013

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Darktrace AI interrupts in-progress cyber-attacks in seconds, including ransomware, email phishing, and threats to cloud environments and critical infrastructure.