Customer Success Manager
Watu
About this role
The Customer Success Manager (CSM) at Watu SL is responsible for ensuring customer satisfaction, retention, and growth by building strong relationships, supporting onboarding, providing training, and analyzing customer data to maximize product adoption. The role involves collaboration across teams, managing customer health, and driving continuous improvement in customer experience.
Skills
About Watu
watu.comWatu is a fintech platform that provides fast, flexible and transparent asset financing for motorcycles, 3‑wheelers and smartphones. The company offers quick onboarding, flexible payment plans and clear terms to help small businesses and individual drivers access income‑generating assets. Watu focuses on supporting micro‑entrepreneurs around the world with accessible, responsible lending and asset‑finance solutions.
About Watu
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Watu.
Salary
$83k – $112k
per year