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Customer Success Manager at Education Walkthrough - ApplyBlast

Customer Success Manager

Education Walkthrough

3 months ago

Chicago, IL, United States

Onsite

Full Time

Junior

3 applicants

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About this role

This entry-level Customer Success role involves managing a portfolio of school and district customers to ensure they derive value from the Education Walkthrough platform. The position focuses on building genuine relationships, handling onboarding and support, managing renewals, and acting as a voice for the customer to drive product improvements.

Responsibilities

Own customer onboarding, training, and ongoing support to drive platform adoption.
Build genuine relationships with school and district leaders to foster trust.
Manage account renewals and identify opportunities for natural expansion.
Represent the voice of the customer internally to improve product features.
Create and maintain support documentation for customer self-service resources.

Skills

About Education Walkthrough

educationwalkthrough.com

Headquarters

Chicago, Illinois, United States

Company Size

1-10 employees

Founded

2019

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Education Walkthrough is a classroom walkthrough software platform that helps instructional leaders turn classroom observations into actionable feedback and real instructional growth. The app supports principals, coaches, superintendents, and district leaders with customizable observation templates, instant teacher feedback, and powerful analytics. Trusted by over 3,500 schools across 500+ districts in more than 10 countries, it is available on iOS, Android, and desktop.