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Customer Success Manager at Energy Exemplar - ApplyBlast

Customer Success Manager

Energy Exemplar

3 months ago

3.9 on Glassdoor

North America

Onsite

Full Time

Manager

0 applicants

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About this role

The Customer Success Manager will own the post‑sales lifecycle for a portfolio of Energy Exemplar customers, ensuring they derive maximum value from the company's simulation software. The role focuses on driving adoption, managing renewals, and building strategic relationships while championing AI‑powered tools and coordinating executive business reviews.

Responsibilities

Identify renewal risk and mitigate customer risk
Build strategic customer relationships with account executives
Drive adoption of AI and best practices for customer engagement
Coordinate executive business reviews with internal teams
Maintain accurate customer profiles and health metrics in Salesforce

Skills

Qualifications

BS/BA in Business Management, Strategy, Economics, Communications, Electrical Engineering, or equivalent

About Energy Exemplar

energyexemplar.com

Headquarters

North Adelaide, South Australia, Australia

Company Size

501-1000 employees

Founded

1999

View Profile

Energy Exemplar builds simulation software for modeling electric, gas and water energy markets. Their flagship modeling platform (PLEXOS) runs production, transmission and market simulations to support operational and strategic decision‑making for utilities, system operators, regulators, generators and traders. They provide on‑premise and cloud deployments plus scenario analysis, optimization, forecasting and consulting to help plan capacity, integrate renewables and assess market outcomes. Customers use Energy Exemplar for detailed market modeling, risk analysis and policy and investment planning.