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Customer Success Manager at Loop - ApplyBlast

Customer Success Manager

Loop

2 months ago

3.6 on Glassdoor

Gurugram, Haryana, India

Onsite

Full Time

Medior

0 applicants

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About this role

The Customer Success Manager will manage and grow relationships with high‑growth DTC brands in Europe, focusing on merchant success, NPS, product adoption, and referral‑driven revenue expansion. Working within a small, fast‑moving team, the role collaborates closely with founders, product, and sales to deliver measurable business impact and champion Loop in e‑commerce communities.

Responsibilities

Own Merchant NPS, retention, product adoption, and revenue expansion via referrals
Manage client relationships end‑to‑end and drive measurable business impact for merchants
Collaborate with marketing on case studies, merchant stories, and product use‑case promotion

Skills

About Loop

loop.com

Headquarters

Austin, Texas, United States

Company Size

51-200 employees

Founded

2020

View Profile

Loop is a transportation cost management platform that centralizes freight, parcel, and financial data to automate decisions, uncover insights, and drive profitability. It consolidates shipment and invoice data, applies analytics and automation for auditing, benchmarking, and optimized carrier or rate decisions. Built for supply‑chain and finance teams, Loop integrates with logistics systems and partners (e.g., Data2Logistics) to provide visibility, cost control, and operational savings.