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Customer Success Manager at HHAeXchange - ApplyBlast

Customer Success Manager

HHAeXchange

1 month ago

3.0 on Glassdoor

New York City, New York, United States

Hybrid

Full Time

Medior

0 applicants

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About this role

HHAeXchange is seeking a proactive Customer Success Manager to manage a portfolio of 30–50 strategic enterprise accounts, guiding them through the entire lifecycle from contract signature to renewal and expansion. This role focuses on deep partnership management, executive alignment, and tailored success strategies to drive exceptional net retention and long-term account development. The ideal candidate will partner effectively with the Account Management team to ensure clients achieve maximum value from HHAeXchange's solutions.

Responsibilities

Manage electronic transaction enrollment activities for supported transaction types
Initiate and facilitate enrollment requests through payer and clearinghouse systems
Develop provider-facing enrollment guides and maintain process documentation

Skills

About HHAeXchange

hhaexchange.com

Headquarters

New York, New York, United States

Company Size

501-1000 employees

Founded

2008

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HHAeXchange provides cloud-based software for homecare and personal care agencies, supporting functions such as scheduling, caregiver management, billing, payroll, and electronic visit verification (EVV). Its platform is also used by managed care organizations and payers to coordinate care and process authorizations, claims, and provider network workflows.