Customer Success Manager

As a Customer Success Manager at Rox, you will own the post-go-live customer lifecycle for SMB to Enterprise accounts, focusing on adoption, customer health, risk recovery, and expansion readiness. This hands-on role involves running clear operating cadences, driving utilization and value evidence, and partnering with Account Executives and Product teams to ensure customer success and retention. The position requires building playbooks and reporting to make time-to-value and health management repeatable as the customer book scales.