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Customer Success Manager at Digimarc - ApplyBlast

Customer Success Manager

Digimarc

7 days ago

3.6 on Glassdoor

United States

Onsite

Full Time

Manager

0 applicants

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About this role

The Customer Success Manager owns the commercial and relationship health of approximately 30 Digimarc customers across Retail and Key Industries segments, ranging from $10K to $1M in annual value. This role is responsible for driving renewals, identifying upsell opportunities, and serving as the primary advocate for customers across internal teams. The position involves designing executive QBRs, tracking usage and adoption, and building the post-sale renewal playbook in a dynamic environment.

Responsibilities

Own the renewal number and forecast the book accurately
Design and lead executive QBRs with top-tier accounts
Identify and close upsell opportunities within accounts

Skills

About Digimarc

digimarc.com

Headquarters

Beaverton, Oregon, United States

Company Size

201-500 employees

Founded

1994

View Profile

Digimarc provides product digitization and enterprise connected packaging using imperceptible digital watermarks and QR codes to enable secure product authentication, provenance (including C2PA support), and richer consumer engagement. Their platform embeds scannable digital marks into packaging and media and delivers scanning, analytics, and integration tools for anti‑counterfeiting, compliance, recycling, royalty monitoring, and other brand-protection use cases. Brands, retailers, and enterprises use Digimarc to detect fraud, streamline supply-chain and recycling workflows, and generate actionable customer and product data at scale.