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Customer Success Manager at CyberSheath - ApplyBlast

Customer Success Manager

CyberSheath

8 days ago

1.9 on Glassdoor

Remote

Full Time

Manager

49 applicants

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About this role

CyberSheath is seeking a Customer Success Manager to serve as the single point of accountability for a portfolio of managed service customers, focusing on retention, execution, and upsell opportunities. This high-ownership role involves managing onboarding, coordinating internal teams for technical projects, and building strategic relationships with executive and operational stakeholders. The ideal candidate will drive results through disciplined work habits and structured thinking to ensure customer success and business growth.

Responsibilities

Own customer relationships and drive retention and upsell opportunities
Manage execution of onboarding and technical compliance projects
Conduct quarterly business reviews and track customer success KPIs

Skills

Qualifications

A+Security+Network+AZ-900CISM

About CyberSheath

cybersheath.com

Headquarters

Reston, Virginia, United States

Company Size

51-200 employees

Founded

2012

View Profile

CyberSheath is a managed security services firm that specializes in Department of Defense (DoD) cybersecurity compliance and CMMC readiness for defense contractors and other regulated organizations. They help clients implement and sustain NIST SP 800-171, DFARS, and CMMC controls through assessments, remediation, policy/program development, and continuous managed security operations. CyberSheath combines consulting, compliance-as-a-service, and managed detection-and-response to streamline certification and ongoing compliance. The company positions itself as a practical CMMC expert focused on reducing risk and enabling customers to win and fulfill DoD contracts.