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Service Dispatch Coordinator at CyberSheath - ApplyBlast

Service Dispatch Coordinator

CyberSheath

7 days ago

1.9 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

The Service Dispatch Coordinator is responsible for maximizing the utilization of internal and field resources by managing and dispatching incoming client service requests. This role involves coordinating technician schedules, escalating technical support tickets, and ensuring effective communication with customers regarding incident progress and service updates. The position requires strong customer service skills and experience in a Managed Services environment to match technical resources with appropriate issues.

Responsibilities

Coordinate schedules of remote and field technical resources
Create and assign service requests from incoming client channels
Monitor open service tickets and escalate requests to meet SLAs

Skills

About CyberSheath

cybersheath.com

Headquarters

Reston, Virginia, United States

Company Size

51-200 employees

Founded

2012

View Profile

CyberSheath is a managed security services firm that specializes in Department of Defense (DoD) cybersecurity compliance and CMMC readiness for defense contractors and other regulated organizations. They help clients implement and sustain NIST SP 800-171, DFARS, and CMMC controls through assessments, remediation, policy/program development, and continuous managed security operations. CyberSheath combines consulting, compliance-as-a-service, and managed detection-and-response to streamline certification and ongoing compliance. The company positions itself as a practical CMMC expert focused on reducing risk and enabling customers to win and fulfill DoD contracts.