Kobie Marketing
The Customer Success Manager leads the Quality Assurance, Training, Customer Success Specialist, Knowledge Management, and Escalations functions within the Contact Center. This role serves as the in-house steward of operational readiness and agent development, ensuring frontline agents have the tools and resources to deliver exceptional customer experiences. The position involves managing a team, driving continuous improvement through automation and AI, and acting as the primary operational escalation point prior to Senior Director involvement.
Headquarters
St. Petersburg, Florida, United States
Company Size
201-500 employees
Founded
1990
Growing enterprise value through loyalty.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Kobie Marketing.
Kobie Marketing didn’t post a salary, so this is our estimate from similar listings.
Right around the average for this role