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Customer Success Manager at Granum - ApplyBlast

Customer Success Manager

Granum

3 days ago

Remote

Full Time

Medior

2 applicants

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About this role

The Customer Success Manager at LMN owns client relationships post-implementation, leveraging data-driven analysis and direct feedback to create strategies that increase customer value and reduce churn. This role focuses on driving renewals and expansion, monitoring customer health metrics, and advocating for client needs to improve product and service offerings. The position requires collaboration with cross-functional teams to ensure clients achieve their business goals while maximizing the platform's potential.

Responsibilities

Own client relationships and drive renewals and expansion opportunities
Monitor customer health metrics and audit adoption trends to reduce churn
Manage NPS process and represent the voice of the customer to improve product

Skills

About Granum

granum.com

Company Size

1-10 employees

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Granum is a software solutions company built exclusively for landscaping and arborist businesses in North America. It offers three industry-leading products — LMN for landscaping business management, SingleOps for tree care business management, and Greenius for employee training and development. Granum helps landscapers and arborists save time, improve job profitability, and exceed customer expectations.