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Customer Support Specialist at Granum - ApplyBlast

Customer Support Specialist

Granum

2 days ago

Remote

Full Time

Junior

1 applicant

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About this role

Granum is seeking a Customer Support Specialist to provide technical support for its SaaS products, addressing customer inquiries via phone, email, chat, and a ticketing system. The role involves troubleshooting issues, escalating bugs, and contributing to knowledge base documentation while collaborating cross-functionally to ensure timely and thorough resolutions.

Responsibilities

Field tier 1 customer inquiries via phone, email, chat, and ticketing system
Troubleshoot customer issues and implement attainable solutions
Contribute to knowledge bases including FAQs, Help Center, and training materials

Skills

About Granum

granum.com

Company Size

1-10 employees

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Granum is a software solutions company built exclusively for landscaping and arborist businesses in North America. It offers three industry-leading products — LMN for landscaping business management, SingleOps for tree care business management, and Greenius for employee training and development. Granum helps landscapers and arborists save time, improve job profitability, and exceed customer expectations.