Customer Success Manager

The Customer Success Manager at Sona owns a book of enterprise accounts across social care, hospitality, and retail, partnering with internal teams to drive the post-live customer experience. This role involves rebuilding trust with difficult accounts, managing renewals, and driving proactive value realization to ensure customer success and expansion. The position requires a high-performance individual who can shape the Customer Success function from the ground up in a fast-paced scaleup environment.