Customer Success Operations Manager

The Customer Success Operations Manager at Spellbook is responsible for enhancing the performance of all GTM teams by providing leadership with actionable data, streamlining administrative tasks for CSMs and sales reps, and designing scalable business processes. This inaugural Post Sales Operations role involves defining the function through reporting, forecasting, tooling, and org design while partnering with CS leadership to identify and remove friction. The position requires cross-functional collaboration to ensure CS strategy aligns with company-level goals and supports efficient scaling.