Customer Success Representative, SME & Growth (Hong Kong)
Airwallex(3 months ago)
About this role
The Customer Success Representative, SME & Growth at Airwallex is responsible for enabling small and medium-sized enterprises (SMEs) through effective product utilization and addressing client escalations to ensure high customer retention and satisfaction. The role involves maintaining strong communication between clients and internal teams, providing operational support, and actively troubleshooting issues to facilitate smooth client experiences. This position requires collaboration with channel partners and account management teams to drive product improvements based on customer feedback.
Required Skills
- Client Enablement
- Troubleshooting
- Communication Liaison
- Operational Support
- Relationship Management
- Customer Service
- Sales Support
- Problem-Solving
- Collaboration
- Attention to Detail
+7 more
Qualifications
- Bachelor’s degree or above
- Strong verbal and written communication in both Cantonese & English
- Mandarin would be a plus
About Airwallex
www.airwallex.comAirwallex is a global payments and financial platform that empowers businesses to operate internationally with ease. It offers a range of services, including global business accounts, high-speed money transfers, multi-currency cards, and embedded finance solutions. With a focus on reducing transaction fees and providing fast, easy payment solutions, Airwallex is designed to help companies scale efficiently in the global marketplace. Its technology is tailored to meet the diverse needs of businesses, enabling seamless online payments and financial management across multiple currencies.
Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at Airwallex
Customer Success Manager, SME Campaign
Airwallex(22 days ago)
Senior/Staff Software Engineer (Backend), Growth
Airwallex(22 days ago)
Senior Software Engineer, AI - Global Treasury Payment Network, San Francisco
Airwallex(23 days ago)
Senior Software Engineer, AI - Global Treasury Payment Network (Relocate to Singapore)
Airwallex(23 days ago)
Similar Jobs
SME Relationship Manager
Renmoney(1 year ago)
SME Relationship Manager - Bali
Funding Societies | Modalku Group(7 months ago)
Customer Success Manager - SME
Dopay(1 year ago)
SME Relationship Manager - Surabaya
Funding Societies | Modalku Group(7 months ago)
SME Relationship Manager - Jakarta
Funding Societies | Modalku Group(7 months ago)
SME Relationship Manager
Funding Societies | Modalku Group(3 years ago)