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Customer Success Representative at Coalition, Inc. - ApplyBlast

Customer Success Representative

Coalition, Inc.

2 months ago

Provo, Utah, United States

Hybrid

Full Time

Medior

0 applicants

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About this role

Coalition is seeking a motivated individual to join its Customer Success team, providing top‑level support to both insurance brokers and policyholders. The role involves handling inbound inquiries via chat, email and phone, educating customers on the platform, and collaborating with internal teams to resolve issues and improve processes.

Responsibilities

Provide assistance to prospective and current customers across sales, insurance, security, and claims teams
Answer inbound inquiries via live chat, email, and phone
Develop and deliver training and onboarding for customer success team members

Skills

About Coalition, Inc.

coalitioninc.com

Headquarters

San Francisco, California, United States

Company Size

501-1000 employees

Founded

2017

View Profile

Coalition is a cyber insurance and cybersecurity company that combines comprehensive insurance coverage with integrated security services to help businesses prevent, detect, and respond to digital risk. Its platform pairs data‑driven underwriting and real‑time risk monitoring with tools like vulnerability scanning and incident response to reduce loss and speed recovery. Organizations use Coalition for proactive loss prevention, faster claims handling, and insurance tailored to evolving cyber threats, supported by partnerships with major global insurers.