Customer Success Specialist - SMB
Reputation(3 months ago)
About this role
Reputation is seeking a Customer Success Specialist to act as a key link between SMB customers and the company’s customer experience and reputation management platform. The role focuses on guiding customers through the lifecycle while using performance insights to demonstrate value and support business growth. You will work closely with cross-functional teams in a fast-growing enterprise software environment.
Required Skills
- Customer Success
- Account Management
- Client Onboarding
- Customer Training
- Renewals
- Upselling
- Churn Reduction
- KPI Reporting
- Data Analysis
- Stakeholder Management
+5 more
Qualifications
- Bachelor’s Degree
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