Customer Success Director (SMB)

Encora(21 days ago)

HybridFull TimeDirector$192,742 - $254,377 (estimated)Customer Success

About this role

The Customer Success Director (SMB) role is based in Costa Rica and operates in a hybrid work model. It focuses on leading the customer success function for SMB accounts within a SaaS recurring-revenue context, partnering cross-functionally to drive customer outcomes and business growth. The position sits within Encora, a global provider of software and digital engineering solutions.

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Required Skills

Customer Success
Team Leadership
Performance Management
Onboarding
Renewals
Expansion
ARR Management
Customer Lifecycle
Product Adoption
Customer Experience

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About Encora

encora.com

Amazon CloudFront is a fast, globally distributed content delivery network (CDN) from Amazon Web Services that securely delivers data, videos, applications, and APIs to end users with low latency. It caches content at edge locations worldwide and integrates tightly with other AWS services (S3, EC2, Lambda@Edge, API Gateway) to accelerate both static and dynamic delivery. CloudFront includes built-in security features such as DDoS mitigation, SSL/TLS, and AWS WAF integration, plus configurable caching, streaming, and real-time metrics. Organizations use it to improve performance, reduce origin load and costs, and deliver reliable, scalable experiences to global audiences.