Customer Success Specialist
AlayaCare
About this role
The Customer Success Specialist at AlayaCare manages a portfolio of high-volume, digital-touch accounts to drive product adoption and measurable business value. The role leverages customer engagement platforms and automation to activate users, monitor health signals, and reduce churn while partnering across Product, Adoption, Marketing, and Support. It focuses on scalable, data-driven programs, virtual enablement, and channeling customer feedback to inform product improvements.
Skills
Qualifications
About AlayaCare
alayacare.comAlayaCare provides cloud-based home and community care software for organizations delivering services such as home health, home care, and disability support. Its platform includes tools for scheduling, clinical documentation, care planning, billing, and remote patient monitoring.
Recent company news
Business WireCIBC Innovation Banking Provides AlayaCare with $50 Million Growth Capital Facility
3 weeks ago
Caisse de dépôt et placement du QuébecAlayaCare: Technology powering health care
Oct 7, 2025
ChartMillCIBC Innovation Banking Provides AlayaCare with $50 Million Growth Capital Facility
3 weeks ago
FinSMEsAlayaCare Receives $50M Growth Capital Facility From CIBC Innovation Banking
3 weeks ago
CBCN.S. signs $19M contract for home-care software
Jan 8, 2026
About AlayaCare
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for AlayaCare.
Salary
$94k – $125k
per year