Customer Success Specialist
AlayaCare(1 month ago)
About this role
The Customer Success Specialist at AlayaCare manages a portfolio of high-volume, digital-touch accounts to drive product adoption and measurable business value. The role leverages customer engagement platforms and automation to activate users, monitor health signals, and reduce churn while partnering across Product, Adoption, Marketing, and Support. It focuses on scalable, data-driven programs, virtual enablement, and channeling customer feedback to inform product improvements.
Required Skills
- Account Management
- Adoption
- ChurnZero
- Campaigns
- Customer Engagement
- Data Analysis
- Risk Management
- Retention
- Product Feedback
- Virtual Training
+2 more
Qualifications
- Bachelor’s Degree in Health Sciences, Social Sciences, Business, or Related Field (or Equivalent Experience)
About AlayaCare
alayacare.comWP Rocket is a WordPress performance plugin that speeds up websites through caching and front‑end optimizations. It provides page caching, cache preloading, lazy loading of images, deferred and async JavaScript, file minification/concatenation, database cleanup, and CDN integration to reduce load times and bandwidth. Designed for ease of use, it targets site owners and agencies who want one‑click performance improvements without deep technical setup. Faster pages improve user experience, SEO, and conversion rates.