Customer Success Specialist
8am(2 days ago)
About this role
A Customer Success Specialist at 8am helps clients maximize the value of the company's SaaS products by providing technical support, guidance through onboarding, and troubleshooting product issues. They work closely with product and engineering teams to improve service quality and advocate for customer needs, ensuring high customer satisfaction and retention.
Required Skills
- troubleshooting
- Customer Support
- SaaS Support
- Technical Support
- Communication
- Product Engagement
- Problem Solving
- CRM
- Documentation
About 8am
8am.com8am (formerly AffiniPay) provides integrated software and payments solutions for legal, accounting, and professional services firms. Their platform unites client intake, case and practice management, CRM, billing, and secure payment processing (including LawPay and MyCase products) to streamline workflows from intake to payment and maintain compliance. Founded in 2005 and based in Austin, 8am focuses on helping firms—especially personal injury and small-to-mid sized practices—simplify operations so they can concentrate on clients and outcomes.
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