Customer Success & Support Specialist (SaaS)
GrowthAssistant
About this role
A Customer Success & Support Specialist at this SaaS platform helps clients maximize the value of the service through onboarding, support, and day-to-day operations, ensuring a positive customer experience. The role involves working closely with internal teams to manage customer interactions, troubleshoot issues, and improve processes to support the company's growth.
Skills
About GrowthAssistant
growthassistant.comGrowthAssistant matches companies with elite, time-zone–aligned marketing and operations specialists combined with AI-powered workflows to help teams scale efficiently. They embed full-time, plug-and-play talent who own execution—campaigns, reporting, data cleanup, customer-facing social workflows—and deliver measurable results from day one. The service is designed to free up leadership time by automating routine work while keeping human experts running and optimizing processes. Clients range from startups to enterprise brands, including DoorDash, Talkspace, and Kin Insurance.
About GrowthAssistant
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for GrowthAssistant.
Salary
$90k
per year