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Customer Success Specialist at thomsonreuters - ApplyBlast

Customer Success Specialist

thomsonreuters

3 months ago

Seoul, Republic of Korea

Hybrid

Full Time

Senior

0 applicants

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About this role

A Customer Success Specialist at Thomson Reuters serves as a primary point of contact for legal professionals in Korea, driving product adoption, retention, and growth for solutions like Westlaw and Practical Law. The role involves building strategic partnerships, executing tailored success plans, leading onboarding, and collaborating with Sales, Marketing, and Product teams to maximize customer value.

Responsibilities

Build and maintain trusted partnerships with key legal stakeholders in Korea.
Design and execute tailored Customer Success Plans aligned to business goals.
Lead customer onboarding, training, and enablement programs to accelerate adoption.
Monitor usage trends and proactively identify opportunities to improve engagement.
Partner with Sales to support renewals and identify upsell and cross-sell opportunities.

Skills

Qualifications

Bachelor's degree in Business, Law, or related discipline

About thomsonreuters

thomsonreuters.com

Headquarters

Toronto, Ontario, Canada

Company Size

10001+ employees

Founded

2008

View Profile

Thomson Reuters is a global provider of trusted information, data and technology that helps professionals make confident decisions across legal, tax, accounting, risk, compliance, and news organizations. Guided by the tagline "Clarifying the Complex," it combines industry-leading editorial and proprietary content with analytics and workflow software to streamline research, regulatory compliance, and business processes. Enterprises, law firms, financial institutions and governments rely on its platforms and services for accurate data, expert insights and integrated tools that increase productivity and reduce risk.

About thomsonreuters

Headquarters

San Francisco, CA

Company Size

201-500 employees

Founded

2018

Industry

Technology

Glassdoor Rating

4.2 / 5

Leadership Team

Sarah Johnson

Chief Executive Officer

Michael Chen

Chief Technology Officer

Emily Williams

VP of Engineering

David Rodriguez

VP of Product

Jessica Thompson

Chief Financial Officer

Andrew Park

VP of Sales

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Salary

Estimated

thomsonreuters didn’t post a salary, so this is our estimate from similar listings.

3% below the average for this role

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