Customer Success, Staff

The Customer Success Manager (CSM) role focuses on driving the adoption and success of Blackbaud's platform, ensuring client satisfaction, and accountability for revenue growth and retention. Acting as the internal advocate for clients and external representative of Blackbaud, the CSM fosters trusted relationships, strategic communication, and cross-departmental collaboration to address client needs and support their goals. This individual contributor role is responsible for driving the adoption and success of Blackbaud's platform, ensuring client satisfaction, and accountability for revenue growth and retention.